The telephone is an essential part of the communications toolkit in any business; it’s been used for over a century for good reason. But in today’s business world, the costs of traditional phone systems can drag down your company. Wouldn’t it be nice if there was an alternative? Well, there is. If you haven’t heard of VoIP, it’s time to learn about the next step in the evolution of the phone. And there are a number of advantages that make it essential for many businesses in today’s modern world.
To truly understand how VoIP can help your business, you must first know what it is. VoIP stands for Voice over Internet Protocol. All that means is that you’re essentially able to talk with others over an Internet connection instead of a traditional phone line.
Yes, you can still use your actual phone handset, as well as your tablet or computer. The major difference is in the way the call is transmitted.
VoIP Can Lower Costs
The biggest advantage of VoIP is that your business will save a bundle on costs. VoIP takes efficiency to a whole new level. Since you’ll be receiving phone calls over the Internet, you’ll cut out the expense of a phone line altogether and instead consolidate both your Internet and voice communication costs.
Not only does VoIP setups eliminate the need for telecom specialists, they can even replace receptionists. An online telephony system can greet callers and route customers depending on your needs.
VoIP is flexible. Not only can you set it up in minutes, you can also expand or prune it quickly and easily. You’re never stuck with features or hardware you no longer want (or want to pay for) and adding new offices (or allowing your employees to telecommute) is a snap.
This flexibility allows you focus on the lifeblood of your business: your customers. Whether you need to open a new office on the other side of the country, adjust your business hours or prioritize calls from your most important contacts, VoIP makes it possible to adjust how you work and where you work.
Many, better features than traditional phones
In addition to reduced costs, VoIP also offers a wide array of innovative features that surpass those of a traditional phone line. While listing them all would take several pages, three notable ones are virtual numbers, call routing and improved conference calls.
- Virtual numbers – A virtual number allows you to easily have a local number anywhere in the world. That means if you have a large market of clients in Michigan, you can actually get a local Michigan number with the area code of your choice. When someone in Michigan dials this number, it will transfer to your phone – whether your business is actually in Green Bay or New York. This makes it easy for your customers to contact you and will likely garner more business, since we all know customers like things to made as easy as possible for them.
- Call routing – If you’ve ever worried about missing an important phone call, call routing will have you breathing a long sigh of relief. With this feature, an incoming call will be transferred to multiple devices of your choice. So if your office desk phone rings when you’re not there, that same call will then ring on your mobile, home phone, iPad and other devices before going to voicemail.
- Better conference calls – With VoIP and a high speed Internet connection, you can include an unlimited number of people on conference calls.